Camperland New Zealand ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how CLZS Limited (trading as Camperland New Zealand) collects, uses, discloses, and protects your personal information in connection with our campervan rental services, website (https://camperland.co.nz), and any interactions with us.

By using our services, making a booking, or providing personal information to us, you consent to its handling in accordance with this Policy.

This policy applies to:

• Customers: Individuals who make enquiries, bookings, or rent our vehicles.
• Additional Drivers/Passengers: Individuals whose details are provided to us as part of a booking.
• Website Visitors: Individuals who browse our website or interact with us online.

If you provide personal information about other individuals (e.g., travel companions), you must ensure they are aware of this policy and that you have their authority to provide their information to us.

We collect information necessary to provide our rental services, including:

• Contact & Identity Details: Name, date of birth, address, email, phone number, driver's licence number and details, passport details.
• Booking & Payment Information: Booking history, pick-up/drop-off locations, flight details (for airport transfers), credit/debit card details, billing address.
• Vehicle & Usage Data: For safety, security, and fleet management, we may collect data on location, distance driven, and vehicle performance via GPS/telematics in our vehicles. We may also collect information from traffic infringement notices sent to us.
• Communication Records: Copies of your correspondence with us, call recordings for training and quality assurance.
• Technical Data: When you visit our website, we may collect your IP address, browser type, and pages visited (see our Cookies section below).

We use your information for the following purposes:

• To process your booking, manage your rental agreement, and provide our services (including free airport transfers from Christchurch and Queenstown airports).
• To verify your identity and driver's licence validity.
• To communicate with you about your booking, provide customer support, and respond to enquiries.
• For billing and processing payments, including transferring any tolls, fines, or infringement fees incurred during your rental.
• To ensure the safety and security of our vehicles, assets, and customers.
• To manage our fleet, including vehicle maintenance and location.
• To send you marketing communications about our services and special offers (you can opt-out at any time).
• To comply with our legal and regulatory obligations.

We only share your information as necessary:

• Service Providers: With trusted third parties who help us operate our business, such as payment processors, IT service providers, marketing platforms, and roadside assistance providers. These parties are contractually bound to protect your information.
• Insurance & Claims: With our insurance partner, NZI, to manage and process any damage, accident, or insurance claims related to your rental.
• Legal & Regulatory Bodies: With government agencies, law enforcement, or other parties where required by law (e.g., to process infringements or investigate theft).
• Business Transfers: In the event of a merger, sale, or transfer of our assets, your information may be transferred to the new entity.

As our business is based in New Zealand, your information will be processed and stored here. Some of our third-party service providers (e.g., cloud storage providers) may be located overseas. We will take all reasonable steps to ensure any overseas provider provides a comparable level of protection for your information.

We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes encryption of data in transit and at rest, secure payment processing, and controlled access to personal data within our organisation.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Request correction of any inaccurate or incomplete information.
• Opt-out: Unsubscribe from our marketing communications at any time by clicking the link in our emails.
• Complain: Lodge a complaint with us or the New Zealand Privacy Commissioner (www.privacy.org.nz) if you believe your privacy has been breached.

To exercise these rights, please contact us at info@camperland.co.nz.

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet our legal obligations (e.g., retaining financial records for 7 years), and to resolve any disputes.

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can adjust your browser settings to refuse cookies, but this may limit your use of some website features.

We may update this Policy from time to time. The updated version will be posted on our website with a new "Last Updated" date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@camperland.co.nz
• Post: The Privacy Officer, Camperland New Zealand
  300 Hasketts Road, Yaldhurst, Christchurch 7678