TERMS AND CONDITIONS

Vehicle collection services are available Monday through Friday from 9:00 AM to 4:00 PM and on Saturdays and Sunday from 9:00 AM to 12:00 PM. Return procedures must be completed by 4:00 PM Monday through Friday and by 12:00 PM on Saturdays and Sunday. Any collection or return services request outside of normal operational hour or public holiday will incura fee of NZ$150.

During low season (1 May to 30 September), branch operating hours may reduced to 10:00 AM to 3:00 PM on weekdays, with Saturday and Sunday closures. Travelers planning journeys during shoulder seasons should verify current operating hours through our official channels.

A grace period of thirty minutes shall apply following the designated return time. Failure to return the vehicle within this grace period will incur a fee of NZ$250. Subsequent daily late returns will be charged at NZ$250 per day. Vehicles returned significantly beyond the agreed timeframe may be reported to appropriate authorities as potentially stolen property.

No financial reimbursement shall be provided for early termination of the rental period. Renters are charged for the entire prearranged duration regardless of actual usage. Credit vouchers for unused days exceeding fourteen (14) days may be issued subject to prior written authorization from Camperland management before vehicle return. Such vouchers shall be calculated based on the daily rate only and are subject to a NZ$100 administrative fee. Please note that no credit shall be extended for optional extras or damage liability coverage.

Therental period commencesonthedayofvehiclecollection and concludes on the day of return, irrespective of specific collection or return times.

Same-city returns and one-way rentals require a minimum rental duration of five (5) days.

All vehicles are provided with unlimited kilometer entitlements included within the rental rate structure.

Lessees completing sequential rentals within ninety consecutive days may qualify for extended duration pricing benefits. Such arrangements require pre-approval in writing from Camperland to qualify for applicable long-term rate structures. When a vehicle is returned and a new vehicle is collected on the same calendar date, each rental shall be processed as a separate agreement and billed independently according to its respective rate schedule and contractual terms. For administrative and pricing purposes, multiple rentals shall be treated as distinct agreements regarding one-way relocation fees and minimum rental duration requirements. Each agreement maintains its own minimum term stipulations and associated one-way fee calculations, irrespective of temporal proximity between successive rental periods.

Changes to same-city return bookings made within twenty-eight (28) days of the scheduled pickup date may incur fees up to NZ$250. One-way rental modifications within the same timeframe may be subject to fees up to NZ$500. No amendment fees apply for changes made outside this twenty-eight (28) day window.

For pickups scheduled on or after December 1, 2024:

• Cancellations within fourteen (14) days of pickup: NZ$250 fee
• Cancellations within seven (7) days of pickup: fifty percent (50%) of total rental cost
• Day-of-pickup cancellations or no-shows: forfeiture of entire rental cost

Camperland maintains the prerogative to provide an equivalent or enhanced vehicle classification at no additional financial obligation when operational exigencies necessitate such modification. Such vehicle substitution constitutes a permissible adjustment under the terms of this agreement and does not warrant financial reimbursement or constitute contractual non compliance.

Should the Lessee elect to transition to a vehicle classification of lesser specification than originally contracted, no financial adjustment or reimbursement shall be applicable to the rental agreement. All pricing structures remain fixed according to the initial reservation parameters regardless of subsequent vehicle classification changes initiated by the Lessee.

All drivers must be between eighteen (18) and eighty (80) years of age inclusive.

Each authorized driver must possess a valid full driver's license (state, national, or international) presented at time of vehicle collection. Non-English licenses require either an International Driving Permit or official translation from an NZ Transport Agency recognized translator.

A licence classified as, or comparable to, a Green P licence or a New Zealand restricted driver’s licence will be accepted. However, the Authorised Driver agrees to be bound by any restrictions or conditions imposed on, or in connection with, that licence. The Authorised Driver acknowledges that any Liability reduction benefit may be voided, and Camperland reserves the right to terminate the rental agreement, if such licence restrictions or conditions are not strictly adhered to.

Afee of NZ$1per day (capped at NZ$25) applies for each additional authorized driver. All additional drivers must be documented and sign the Rental Agreement in person at a Camperland branch.

• Individuals not expressly identified in the Rental Agreement
• Persons lacking appropriate license classification for the vehicle type
• Operators is under the influence of any intoxicating substance or drug, exceeding legal blood alcohol concentration limits
• Individuals who have provided false identification or license information
• Drivers whose license has been suspended or cancelled within the preceding three years

The Lessee expressly acknowledges and agrees that the Rental Vehicle shall not be utilized under any of the following circumstances:

• Commercial Passenger Transport: Operation of the vehicle for the purpose of transporting individuals in exchange for monetary compensation or other forms of remuneration is expressly prohibited. This restriction extends to informal ride-sharing arrangements and any form of passenger transport exceeding personal recreational use.
• Hazardous Material Transportation: The conveyance of flammable substances, explosive compounds, or corrosive agents within the vehicle's interior or cargo compartments is strictly forbidden without prior written authorization from Camperland management.
• Unauthorized Towing Operations: The vehicle must not be employed to tow or propel any trailer, boat, additional vehicle, or other object without explicit written permission from Camperland. Any such authorization must be obtained prior to engaging in towing activities and may be subject to specific vehicle compatibility assessments.

• Excessive Loading Conditions: The vehicle must not be operated with passenger counts or cargo weights exceeding legal limitations established by New Zealand transport regulations. Furthermore, the vehicle shall only be utilized for purposes consistent with its original design specifications and intended recreational camping functionality.
• Competitive Driving Activities: The vehicle is expressly prohibited from being used in racing competitions, pacemaking exercises, reliability trials, speed testing, hill climbing events, or any preparatory activities designed for participation in such competitive driving scenarios.
• Reckless Operation: Operation of the vehicle in a manner demonstrating disregard for safety standards, negligent driving practices, or failure to maintain appropriate control under prevailing road conditions constitutes a breach of this Agreement.
• Illegal Purposes: The vehicle must not be employed in connection with any activity that violates New Zealand statutes, local ordinances, or international laws applicable within New Zealand jurisdiction.
• Road Rule Violations: Operation contrary to established New Zealand Road Rules, including but not limited to speed limits, right-of-way protocols, and traffic signaling requirements, is strictly prohibited.

Camperland maintains absolute title and ownership of the Rental Vehicle throughout the duration of this Agreement. The Lessee expressly warrants that they shall not, under any circumstances, attempt, purport, or endeavor to sell, transfer, sublease, loan, pledge, mortgage, hire out, or otherwise relinquish physical possession of the vehicle, or engage in any transaction that would impair Camperland's proprietary rights in the vehicle. This restriction extends to all accessories, equipment, and components originally supplied with the vehicle.

The following activities are expressly forbidden within the vehicle's passenger compartment and living areas:

• The ignition or use of tobacco products, vaping devices, or any combustion-based smoking apparatus is strictly prohibited throughout the vehicle's interior spaces.
• The transportation of domesticated animals, wildlife, or other living creatures is forbidden, with the sole exception being certified service animals specifically designated as registered guide dogs pursuant to New Zealand disability legislation.
• The utilization of open-flame devices including candles, incense burners, or mosquito coils within the vehicle's enclosed spaces is expressly prohibited due to fire hazard risks associated with campervan construction materials.

Camperland retains absolute discretion to decline any rental arrangement based on operational requirements, safety considerations, or compliance verification. This authority extends to situations where documentation verification cannot be satisfactorily completed, driving eligibility cannot be confirmed, or when operational protocols indicate potential risk factors that contravene established safety standards or regulatory requirements.

Vehicles may only be driven on sealed or bitumen roads, or well-maintained access roads not exceeding five hundred (500) meters in length to recognized campgrounds and parking areas. Travel on unsealed roads voids liability reduction options and renders the Renter fully responsible for any resulting damage.

Unauthorized travel on Ninety Mile Beach (Northland), Skippers Road (Queenstown), Crown Range Road (Queenstown), Ball Hut Road(Mt Cook), or the Coromandel Peninsula north of Colville Township is expressly prohibited. Vehicles are also prohibited on ski field access roads between June 1 and October 31.

The Renter assumes responsibility for daily verification of all fluid levels and tire conditions. Any defects must be promptly reported to Camperland using the designated contact channels.

• Coolant Levels: Immediate contact required if vehicle requires addition of more than 0.5 liters of water daily
• Overheating: Operation must cease immediately if temperature gauge indicates abnormal readings
• Tire Conditions: Daily inspection for tread depth, uneven wear, and visible damage is mandatory

All rentals include Basic Protection with a security bond of NZ$3,500 pre-authorized on a valid Visa or MasterCard at time of vehicle collection with limits rollover/write-off liability to NZ$50,000

Renters may elect enhanced protection through the following options:

• Premium Protection: Available at NZ$45 per day
• Eliminates security bond requirement (NZ$0)
• Zero damage liability (excess) (NZ$0)
• Limits rollover/write-off liability to NZ$0
• Includes coverage for one front windscreen replacement
• Covers up to two tire replacements
• Includes one additional driver and supplementary accessories (camping table, chairs, solar shower, butane canisters)
• Maximum payable: fifty (50) days
• Enhanced Protection: Available at NZ$35 per day
• Eliminates security bond requirement (NZ$0)
• Zero damage liability (excess) (NZ$0)
• Limits rollover/write-off liability to NZ$10,000
• Includes coverage for one front windscreen replacement
• Covers up to two tire replacements
• Maximum payable: fifty (50) days

The financial responsibilities enumerated in this Section 15, together with the insurance provisions detailed in Section 16, shall remain fully operative and enforceable notwithstanding the formal conclusion or termination of this rental agreement. These provisions constitute continuing obligations that survive the return of the Rental Vehicle and completion of the rental period.

All individuals within New Zealand territory, inclusive of international visitors, are automatically enrolled in the Accident Compensation Corporation (ACC) scheme, which provides comprehensive no-fault medical coverage for injuries sustained in accidents. This statutory scheme is financially supported through levies incorporated within vehicle licensing fees. For authoritative information regarding coverage parameters and claim procedures, please consult the official resources available at www.acc.co.nz. The ACC framework extends to all parties involved in accident scenarios, including third-party claimants. While this scheme comprehensively covers medical treatment and rehabilitation expenses incurred within New Zealand, it does not substitute for comprehensive travel insurance and specifically excludes coverage for non-accident-related illnesses, itinerary disruptions, or emergency transportation required for repatriation. We strongly advise all travelers to secure appropriate travel insurance prior to arrival in New Zealand to ensure comprehensive protection throughout their journey.

Subject to compliance with all stipulated terms of this Agreement, Camperland shall extend to the Lessee the benefit of its comprehensive insurance policy administered through authorized insurers. This coverage encompasses loss or damage to the Rental Vehicle (including associated legal costs incurred with prior written authorization) and third-party property damage claims, with the explicit exclusion of property owned by the Lessee, accompanying passengers, or any items under the Lessee's physical or legal custody.

The insurance benefits referenced in Section 16.2 shall be rendered null and void under the following circumstances:

• Unfulfilled Financial Obligations: When the applicable security bond or elected liability reduction option amount specified in the Rental Agreement remains unpaid in full.
• Contractual Violations: Upon breach of any term or condition stipulated in this Agreement, including but not limited to special provisions documented within the Rental Agreement.
• Alternative Insurance Coverage: If the Lessee maintains coverage under any other applicable insurance policy that would supersede the benefits provided herein.
• Non-Compliance with Claims Protocol: Failure to provide requested information and assistance, or refusal to authorize Camperland's insurer to initiate, defend, or settle legal proceedings at its sole discretion, while acknowledging Camperland's exclusive authority over such proceedings.
• Authorized Claims Management: Should coverage be extended by our insurer:
• The Lessee expressly authorizes our insurer to commence, defend, or settle legal proceedings at its sole discretion
• Our insurer retains exclusive authority over all proceedings
• All proceedings shall be conducted in the Lessee's legal name

A valid Visa or MasterCard credit facility is mandatory for security bond authorization. Lessees without access to these specific card networks should contact Camperland immediately to arrange completion of a credit card authorization form, enabling the use of a family member's or guarantor's eligible card.

Upon vehicle collection, a security bond must be formally established. The specific bond amount corresponds directly to the liability reduction option elected by the Lessee. Payment acceptance is strictly limited to signed credit card preauthorization with sufficient available funds. Importantly, the security bond amount will not be immediately debited from the Lessee's account at the time of authorization.

In the unfortunate event of an accident, the Lessee assumes financial responsibility for third-party property damage and vehicle damage up to the applicable security bond amount, provided no terms of this Agreement have been violated. Should any breach of contractual terms occur, the Lessee becomes fully liable in accordance with Section 15 and forfeits all liability reduction options referenced in Section 14. Additional responsibilities include a NZ$150 administrative fee and demurrage costs for the period during which the vehicle remains unavailable due to repair requirements. The security bond is payable immediately upon accident reporting to Camperland, irrespective of fault determination, and not deferred until the conclusion of the rental period.

A single security bond applies per incident of accident or damage, not per rental period. Consequently, following accident reporting to Camperland, an additional security bond must be preauthorized to permit continuation of the rental agreement.

Should an accident render the Rental Vehicle inoperable, Camperland retains sole discretion regarding the provision of an alternative vehicle. In circumstances where no replacement vehicle is available, Camperland's liability is strictly limited to refunding any remaining unused rental charges.

Uponvehicle return, any damage will be addressed through utilization of the security bond to cover repair costs up to the Lessee's liability threshold. Should the damage result from a breach of Agreement terms and the security bond proves insufficient, the Lessee will be charged for all additional costs.

In no-fault accident scenarios, Camperland will pursue recovery of associated costs from the responsible third party and subsequently refund the Lessee, subject to a minimum administrative fee of NZ$150 applied to all recovered amounts.

The Lessee expressly acknowledges that resolution of third-party claims related to accidents may require extended periods, potentially spanning multiple months or even years before final settlement.

All accidents and damage incidents must be reported to Camperland's dedicated Customer Assistance Line at 0800 200 666 (landline) or +64 22 582 0306 (mobile/international) within twenty-four hours of occurrence to ensure proper documentation and claims processing.

A 24-hour roadside assistance service is provided by AUTO CLUB. Contact number: 0800 734 543.

Roadside assistance for Renter-caused issues (running out of fuel, flat batteries, locked keys, vehicle bogging) incurs a NZ$165 charge payable directly to the service provider.

Camperland's customer assistance line operates:

• Monday-Friday: 9:00 AM to 6:00 PM
• Saturday/Sunday/Public holidays: 11:00 AM to 3:00 PM
• Freecall number: 0800 200 666 (landline only)

• GPS unit: NZ$7 daily (max NZ$140 for 20 days)
• Tablet device: NZ$10 daily (max NZ$150 for 15 days)
• Loss/damage liability: up to NZ$250

• 2-3 berth campervans: NZ$45 one-time fee for essential living equipment (sleeping bags, bed sheets, pillows, pillow cases, bed sheets, bath towels, cookeries, cutleries and utenials)
• Additional person equipment: NZ$25

• Baby seats: NZ$45/hire (not compatible with 3-berth campervans)
• Booster seats: NZ$45/hire (suitable for children aged 4-7 years)

• Outdoor chair: NZ$15/hire
• Outdoor table: NZ$30/hire
• 240V Heater: NZ$25/hire
• Snow Chain: NZ$40/hire
• Solar Camping Shower 20L: NZ$20/hire
• Camping Power Station 1028W: NZ$30/day

Direct bookings require a minimum deposit of NZ$250 to secure reservation. Full balance is due at vehicle collection.

Camperland accepts the following payment methods for rental charges and additional products:

• Creditcards: Visa and MasterCard
• Debitcards: Visa Debit and MasterCard Debit
• Cash(NewZealand dollars only), for full payment at the time of vehicle collection
• Banktransfers (NZ direct credit), provided the full rental payment is received at least 21 days prior to the rental commencement date.

Anon-refundable credit card and administration fee of 2.9% applies to all transactions made using Visa or MasterCard — whether processed as credit or debit. This fee is applied to all rental charges and additional products, regardless of the linked account type (e.g. savings, credit, or transaction account).

Cash is accepted only at the time of vehicle collection and cannot be used for the liability deposit (bond). Maximum cash payment limit may apply in accordance with New Zealand anti-money laundering regulations.

Bank transfers are not accepted as payment at pickup. All bank transfer payments must be received in full no later than 21 days prior to rental commencement. Bank transfers cannot be used for the liability deposit.

The liability deposit will be held via pre-authorisation on a valid credit card presented at pickup. Cash and bank transfers are not acceptable for the deposit. The card used for the pre-authorisation must remain valid for the duration of the rental.

By providing a credit card, you irrevocably authorise Camperland to charge the card for any amounts due under this Agreement, including excess charges, additional fees, or costs arising after rental (e.g. damage, cleaning, late return), even if the rental has concluded. If payment was made by, or directed to, a third party (e.g. travel agent, tour operator) who fails to settle outstanding amounts, you agree to pay the full amount on demand and authorise Camperland to use your card for such recovery.

All fees, including the card and administration fee, are subject to change without notice. The applicable fee will be based on the rate in effect at the time of transaction.